Customer Service
Print this pageThank you for visiting LiLiKiKs. You can find the answers to most commonly asked questions both on this page, and on our FAQs page. If you have any questions, you can contact us the following ways:
Phone: 1-800-797-9629 (Mon-Fri 8:30am-4:30pm PST)
Email: info@lilikiks.com
SHIPPING
Free Shipping* on ALL orders with 2 items or more!
*Free standard shipping offer is valid for orders to Canadian and U.S. addresses. Applied to Standard shipping within 7 to 13 business days (add 2 business days for order processing) pending credit approval and authorization. This offer is not applicable towards previously purchased merchandise. All deliveries are pending credit approval, merchandise availability, delivery and weather conditions. Free shipping promotion and associated terms and conditions are subject to change at LiLiKiKS sole discretion.
Shipping Rates - Canada and United States:
We ship via UPS ground to U.S. destinations. We currently do not ship to U.S. territories.
We ship via Canada Post to all Canadian shipping addresses.
| Order total | Standard Shipping 7-13 days | Express Shipping 3-6 days |
| 1 item | $6.95 | $15.95 |
| 2 items | $8.95 - now Free on 2 items or more | $17.95 |
| 3 items | $10.95 - now Free on 2 items or more | $19.95 |
| 4 items | $12.95 - now Free on 2 items or more | $21.95 |
| 5 items | $13.95 - now Free on 2 items or more | $23.95 |
International
We do not currently ship to any International addresses outside of Canada and the U.S.
DELIVERY TIME
Shipping to Canada
If you place an order Monday through Thursday before 12:00pm PT, it will be confirmed before the end of the next business day. Once confirmed, the order will be shipped.
If you place an order Monday through Thursday after 12:00pm PT or on weekends and holidays, it will be confirmed and shipped within 2 business days.
You will receive an email confirmation once your order has shipped. This email will show a tracking number and a link to where you can track it online.
Shipping to the United States
If you place an order Monday through Thursday before 12:00pm PT, it will be confirmed before the end of the next business day. Once confirmed, the order will be shipped within 4 business days.
If you place an order Monday through Thursday after 12:00pm PT or on weekends and holidays, it will be confirmed and shipped within 4 business days.
You will receive an email confirmation once your order has shipped. This email will show a tracking number and a link to where you can track it online.
Status of your order
Please go to www.lilikiks.com and click "My Account" on the top of the page to check the status of your order.
CURRENCY
U.S. orders are charged in U.S. currency and Canadian orders are charged in Canadian currency.
LILIKIKS SIZES
We know that all girls have different shapes and fit preferences. LiLiKiKS designs every item with those girls in mind.
Since girls are not mannequins, we make sure our fits are based on a real girl ensuring our fit embraces girls bodies and their activities.
To find your best fit, please follow the size chart below:
| LiLiKiKS | Size equivalent | Chest | Waist | Hip | Height |
| X-Small | 6-7 | 22-23.5" | 20.5-21" | 25-26.5" | 49-51" |
| Small | 8-9 | 24-25.5" | 21.5-22" | 27-28.5" | 52-54" |
| Medium | 10 | 26-27.5" | 22-23.5" | 29-30.5" | 55-57" |
| Large | 12 | 28-30" | 24-26" | 31-33" | 58-60" |
| X-Large | 14 | 30.5-32.5" | 26.5-28.5" | 33.5-35.5" | 61-63" |
* Chest, waist, hip and height are body measurements.
LILIKIKS CONTACT INFORMATION:
1808 Franklin Street
Vancouver, BC V5L 1P9
Canada
Phone: 1-800-797-9629
Email: info@lilikiks.com